The AI receptionist that answers every client call, 24/7

IsOn24 Call Agent answers phone calls for your Accounting firm

Tax preparation, Tax advice, Bookkeeping, appointments, or any other questions about your services -
Let IsOn24 Call Agent answer your phone calls so you can grow your business.

Hear a sample call

Your phone line takes one call. IsOn24 takes them all — 5 or 500 callers at once, every one answered on the first ring.

50+ life-like voices, styles, and accents to choose from!

Pick the voice that sounds like your business, or record your own.

24x7 demonstration phone numbers of IsOn24 appointment system for Service Professinals, Restaurants, Salons, Stores, Notary and more

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24x7 demonstration phone numbers of IsOn24 appointment system for Service Professinals, Restaurants, Salons, Stores, Notary and more

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Native Integrations


Over-the-phone bookings into Square Appointments


  •  Full two-way integration with Square Appointments

    When you connect IsOn24 to your Square account, it automatically learns about your customers, bookable services, staff, and future bookings. When customers call for an appointment, IsOn24 books only open slots - no double booking. It also allows customers to select specific services and staff, and to confirm prices before booking. All bookings appear in your Square calendar.

  • Natural and Accurate

    Businesses and customers love IsOn24 Call Agent because it answers customer calls and texts with natural and accurate conversations.

  •  Convert calls into qualified leads

    IsOn24 generates well-qualified leads for your business by collecting specific information from customers over the phone - helping you focus on high-value customers. All leads appear in the Square Customer directory for easier follow-up and remarketing.

  •   Automatic text back & 2-way texting

    IsOn24 automatically responds to most text messages and alerts you for the rest. You can respond with  pictures and documents.

  •   And the setup?

    It's automatic. When you connect your Square account to IsOn24, it automatically learns about your business hours, addresses, and your customers.

  • Anything else you would expect from well-trained front desk staff - IsOn24 does it 24x7.

IsOn24 Call Agent syncs with Square Appointments

IsOn24 + Jobber : Fits like a glove


  •  Over the phone bookings into the Jobber schedule

    After you connect IsOn24 to your Jobber account, when customers book over the phone, via text message, or online, their bookings appear as assessments in Jobber. IsOn24 also pushes new customers into the Jobber account as contacts and adds all the calls and text messages as contact notes. You find the complete customer information within the Jobber app.

  • Natural and Accurate

    Contractors, Home service businesses, and customers love IsOn24 Call agent because it answers customer calls and texts with natural and accurate conversations.

  •  Convert calls into qualified leads

    IsOn24 also generates well-qualified leads for your business by gathering specific information over the phone, helping you focus on high-value clients.

  •   Automatic Call Queue

    If you prefer to live-answer some calls, such as those asking for estimates or sales, your team can answer those calls from any phone, tablet, or PC while your callers wait in an Automated Call Queue.

  •   Automatic text back & 2-way texting

    IsOn24 automatically responds to most text messages and alerts you for the rest. You can respond with pictures and documents.

  •   And the setup?

    Only 3 minutes. Just follow the instructions from the Jobber marketplace link.

  • Anything else you would expect from well-trained front desk staff - IsOn24 does it 24x7.

IsOn24 Call Agent : Jobber Integration

Book appointments from phone calls into Google Calendar


  •  Full two-way integration with Google Calendar

    When you connect your Google Calendars to IsOn24, it automatically learns about your calendars, future bookings, and your contacts. When they call for an appointment, IsOn24 books open slots only - no double booking. The bookings appear in the Google Calendar.
    You can also connect multiple staff calendars and create multiple meeting types with (optional) attached prices. IsOn24 guides callers to select from the available meeting types and staff, and to confirm the pricing before booking an open slot.

  • Natural and Accurate

    Professionals and businesses alike love IsOn24 Call agent because it answers client calls and texts with natural, accurate conversations.

  •  Convert calls into qualified leads

    IsOn24 generates well-qualified leads for your business by collecting specific information from customers over the phone - helping you focus on high-value customers. IsOn24 also pushes lead information into Google Contacts for easier follow-up and remarketing.

  •   Automatic Call Queue

    If you prefer to live-answer some calls, such as those asking for estimates or sales, your team can answer those calls from any phone, tablet, or PC while your callers wait in an Automated Call Queue.

  •   Automatic text back & 2-way texting

    IsOn24 automatically responds to most text messages and alerts you for the rest. You can respond with pictures and documents.

  •   And the setup?

    It's automatic. When you connect your Google Calendars to IsOn24, it automatically learns about your calendars, future bookings, and your contacts.

  • Anything else you would expect from well-trained front desk staff - IsOn24 does it 24x7.

IsOn24 Call Agent syncs with Google Calendar

Connect to your apps

IsOn24 connects to your Calendar, Scheduler, CRM, and other apps


The numbers

Why IsOn24?

Tax season packs a year of client calls into a few weeks.

An accountant working on taxesTax season
39M1
returns filed in the last two weeks before the 2025 deadline

Hello, tax season; welcome client calls

Between April 4 and April 18, 2025, the IRS received about 39 million returns, over a quarter of all returns filed by then. That is when your phone rings most.

IsOn24 answers every call during the rush, and the call queue lets your team take them one by one.

A client calling an accounting firm while IsOn24 answers and books an appointmentClients rely on pros
56%2
of e-filed returns were prepared by tax professionals

Clients expect a quick answer

Tax professionals filed 85.6 million of the 151.8 million returns e-filed in 2024. Those clients call with questions, and they expect someone to pick up.

IsOn24 answers on the first ring and books consultations 24/7.

An accountant focused on growing the firmLost revenue
$2803
average CPA fee for a basic Form 1040

What is one missed call worth?

A prospective client who reaches voicemail calls the next firm. That is a return’s fee gone, and a client you could have served every tax season.

IsOn24 captures every caller as a lead and alerts you to follow up.

Sources: 1 IRS filing season statistics, April 4 and April 18, 2025 · 2 IRS filing season statistics, 2024 · 3 NATP 2025 Fee Study (base Form 1040, Schedules 1–3)

Who uses IsOn24

For every business, big or small, busy or very busy

From auto shops and law offices to salons and online stores, IsOn24 answers calls for all kinds of businesses. Don't see yours? IsOn24 works for any business that takes calls.

IsOn24 Call Agent answers phone calls for Auto Repair Shops.
Auto Repair Shops
IsOn24 Call Agent answers phone calls for contractors.
Contractors
IsOn24 Call Agent answers phone calls for Real Estate agents.
Real Estate
IsOn24 Call Agent answers phone calls for Cleaning Services.
Cleaning Services
IsOn24 Call Agent answers phone calls for Restaurants.
Restaurants
IsOn24 Call Agent answers phone calls for Health & Fitness.
Health & Fitness
IsOn24 Call Agent answers phone calls for Hair Salons.
Hair Salons
IsOn24 Call Agent answers phone calls for Accountants.
Accountants
IsOn24 Call Agent answers phone calls for Legal Services.
Legal Services
IsOn24 Call Agent answers phone calls for Beauty Salons.
Beauty Salons
IsOn24 Call Agent answers phone calls for Freelancers.
Freelancers
IsOn24 Call Agent answers phone calls for Transportation Services.
Transportation Services
IsOn24 Call Agent answers phone calls for Pet Salons.
Pet Salons
IsOn24 Call Agent answers phone calls for Shipping Services.
Shipping Services
IsOn24 Call Agent answers phone calls for Online Businesses.
Online Businesses

Accounting: Frequently asked questions

IsOn24 answers client calls about tax preparation, tax advice, bookkeeping, appointments, and any other questions about your services, 24/7, in natural conversations.

Yes. Along with booking consultations, IsOn24 answers questions about your services, fees, and business hours, plus anything else you add, such as directions, parking, or which documents clients should bring.

No. IsOn24 always provides reliable information and never makes things up. When a call needs you, it can route the call to your phones or collect the client's details as a lead.

By default, the Call Agent replies with the response you set for the “operator” option. You can change this so the Call Agent switches to IVR (digit-input) mode instead and reads out your options to the caller.

That's up to you. You can customize the greeting to introduce your Call Agent in any way you choose.

IsOn24 directly supports English in a variety of accents. For other languages, such as Spanish, you can record your greeting and answers in the language of your choice.

Yes. Clients book over the phone, by text, or online. IsOn24 connects to Google Calendar or Square Appointments, books only open slots so there is no double booking, and supports multiple staff calendars and appointment types.

Yes. Clients can call to cancel or reschedule, and IsOn24 updates the appointment in your calendar automatically, so the old time slot opens up for other clients.

Yes. IsOn24 sends automatic text and email reminders, so clients are less likely to miss their consultation.

IsOn24 has native integrations with Google Calendar and Square Appointments, and connects to other calendars, schedulers, and CRMs, such as Calendly, Acuity Scheduling, HubSpot, Salesforce, and Zoho CRM, through app links or Zapier. See integrations.

Yes. IsOn24 answers multiple calls at the same time. For calls you want to answer live, the automatic call queue holds callers in order so your team can answer from any phone, tablet, or computer.

No. IsOn24 answers every call at once, whether it's 5 or 500, so no caller hears a busy signal. Your plan's monthly call minutes still apply. See plans and pricing.

Yes. With the Automatic Call Queue, callers wait in line instead of hearing a busy signal, and your team answers from any phone, tablet, or computer whenever they're free. The call queue is included in every plan.

Yes. You can add staff names and departments as options so callers can ‘ask’ for bookkeeping and get connected directly to the right person's phone.

IsOn24 collects the caller's name, phone number, email, and any specific questions you add, and sends you instant notifications by email and text. All voicemails, texts, and chats are kept in one screen in IsOn24 app, with a full transcript of every call.

Yes. IsOn24 provides detailed daily and monthly reports of your calls, bookings, and leads, grouped by outcome for easy review.

It depends on your plan: Starter includes 1 user, Sprinter up to 3 users, Sprinter Plus up to 5 users, and Cruiser up to 10 users. See plans and pricing.

Available at all subscription levels. IsOn24 keeps a full transcript of every call and audio recording of forwarded calls it answers.

You will get a local phone number for your Call Agent.

Forward calls from your current phone numbers to your IsOn24 number — takes less than a minute.

You are welcome to port your current phone number to IsOn24 at any time.

You can upgrade to a toll-free or vanity number at any time.

Switch your Call Agent to digit-input IVR mode at any time.

Monthly plans have no contract. Cancel anytime and your subscription will not renew the next month. Annual plans are a 12-month commitment, priced with two months free.

Data storage and protection are covered in our privacy policy.

Plans start at $59 per month, with annual plans that save two months. Every plan starts with a 7-day free trial, no credit card, and no setup fee. See plans and pricing.
Every channel, one system

However customers reach you, it all lands in one place

Some customers call, some text, and some use the web plugin on your website. Your IsOn24 Call Agent answers all three, 24/7, and sends everything to the same calendar, the same inbox, and the same leads screen. No separate tools, nothing to copy over.

  • Call, text, or web pluginCustomers use whatever is easiest for them: your business number for calls and texts, or the web plugin on your website.
  • One Call Agent answers them allThe same AI receptionist, with the same knowledge of your business, replies on every channel, day and night.
  • One calendar, one inbox, one leads screenBookings from any channel go into your calendar, every conversation lands in one inbox, and every new contact becomes a lead.

Want to take some calls yourself? Live calls can wait in the call queue for your team.

IsOn24 appointment system booking appointments from phone calls, texts, and online
Appointments

Bookings by phone, text, and online

Your clients book appointments, service visits, and restaurant reservations, all based on your rules and availability.

Every channel

Fill your calendar with bookings from phone calls, text messages, and online.

Your rules

Customize special hours, rules, and custom fields to match your process.

Alternate times by text

Offer alternate times and answer questions by text message.

Your apps

Connect your favorite calendar and CRM apps.

Learn more

Serve your customers, not your phone.

Let your Call Agent answer, book, and text, while you focus on the work in front of you.

Messaging & conversations

Voicemails, texts, and chats in one place

Every customer conversation, neatly organized on one simple screen.

Answers for you

IsOn24 answers most text messages, and you can chime in as needed from your phone, tablet, or PC.

Rich messages

Engage customers 24/7 and add pictures and documents to your texts.

In the office or on the go

Stay close to your most demanding clients, wherever you are.

CRM-connected

Connect your CRM to create SMS drip campaigns and log all messages.

IsOn24 Leads screen with qualified leads from phone calls
Leads system

Convert calls into rich, qualified leads

IsOn24 collects exactly the information you need from every caller, so you can follow up fast.

Your questions

Customize the questions asked of callers to collect specific information.

Instant alerts

Get instant alerts by text and email for every new lead.

One leads screen

View and manage all your leads from the IsOn24 Leads screen.

CRM sync

Connect your CRM to automatically create customers and leads.

Integrated online apps

Turn your website into a 24/7 growth machine

Automated chat, online appointments, qualified leads, and more.

IsOn24 integrated online apps: chat, reservations, and lead forms
Automatic call queue

A powerful call center, without the complexity

Busy hour rush? Bring it on!

When several people call at once, IsOn24 lines them up and your team answers from wherever they are, with any phone or no phone at all.

  • No busy signals, no voicemail
  • Your messages and music while callers wait
  • Answer from a phone, tablet, or computer
Callers waiting in the IsOn24 call queue hear your messages while your team answers from any device
1

Calls line up in order

IsOn24 queues live calls in the same order they are received, so no one gets a busy signal.

2

Callers hear your messages

While they wait, callers hear your messages and music.

3

Answer from anywhere

Your team answers waiting calls from any phone, or from the IsOn24 app on a tablet or computer.

4

The next caller rings through

As soon as one call ends, the next caller in line rings through automatically.

And there's more

Wait! There is a lot more…

Setup? It's ready to go

  • Your Call Agent is ready to answer your phone calls right after signup.
  • Quickly add new call options, customize your answers, and set follow-up actions.
  • Need specific call flows or some help? Book a call with a specialist.
IsOn24 is ready to use right after signup

Any device, anywhere

  • In the office or on the go, the IsOn24 app works on all your favorite devices.
  • Chat with your customers or review appointments from anywhere.
  • Answer queued calls from anywhere, using any phone, tablet, or computer.
The IsOn24 app on phone, tablet, and computer

Recording, analytics & insights

  • Every call is transcribed as a simple dialog between the caller and your Call Agent.
  • You can choose to record your conversations with callers.
  • Daily call and usage reports group your calls by outcome for easy review.
IsOn24 call transcripts and reports

Zapier integration

  • Automatically log your phone calls into your CRM.
  • Send phone appointments straight to your Google Calendar.
  • Send text messages from a spreadsheet.
  • Do all of that and much more through the IsOn24 Zapier integration.
Zapier connects IsOn24 with your current apps
Across the U.S.

IsOn24 at work

Businesses from coast to coast count on IsOn24 to answer their calls every day.

The map shows one pin per zip code.

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