Plans for every business

Call Agent

IsOn24 call agent is a cloud-based AI receptionist that answers calls with natural conversations. It provides information over the phone and via text messages, books appointments, generates rich leads, and also routes calls to your phones.

• It can speak in any of the 50+ life-like generative voices. You can also record your voice for certain conversations.
• Available 24/7/365 and can handle multiple calls at the same time.
• Every call agent gets a new local phone number. You can connect your existing phone number(s) to IsOn24 via call forwarding or porting.
• Connects to your calendar to book appointments on available slots.
• Generates rich leads by collecting customer information, including name, phone number, email, and specific questions.
• You receive notifications via email and SMS.
• Connects to your other apps, such as CRMs, to automatically create customers/leads.
• CRMs can also send text messages to customers via IsOn24.

Text Agent

IsOn24 text agent works alongside the Call agent and replies to customer text messages with natural conversations. It also organizes all the voicemails, text messages, and online chats into a single, simple screen.

• Available 24/7/365 and can handle multiple conversations at the same time.
• Shares its knowledge with the Call agent to provide consistent information. When you customize the call agent with additional information, the text agent automatically learns it as well.
• You receive notifications via email and SMS.
• You can also manually answer customer text messages from the IsOn24 Conversations screen.

Appointments system

IsOn24's appointments system is a fully functional calendar feature available within the IsOn24 App. Customers can book appointments with your business over the phone, text, or online.

• It can connect to your Google Calendar to find available appointment slots. It can also connect to Square Appointments for businesses that use Square for appointment management.
• You can also manually create, update, and cancel appointments from the IsOn24 Appointments screen.
• Supports multiple calendars for businesses with multiple employees.
• Supports different appointment types with different durations.
• Supports forms to collect additional customer information during appointment booking.
• Sends appointment reminders to customers via text messages.

Leads system

IsOn24 leads system generates rich leads from customer calls, text messages, and online chats. It works very much like an online form - except that customers can fill out the form either by calling IsOn24 or via an online link.

• You can customize the questions asked of customers to collect specific information.
• You receive instant alerts via text and email.
• You can view and manage all your leads from the IsOn24 Leads screen.
• You can connect your CRM to automatically create customers/leads.

Automatic Call Queue

The automatic call queue works like a call center solution, using your current phones. It helps you manage high call volumes by placing customers on a queue and then connecting them to your phones in the order they called.

• For example, if you prefer to live-answer calls for (say) 'Sales' or 'Estimates', the call agent will select those calls and put them in a waiting queue so you and your team can answer from any phone or from the IsOn24 app on any tablet or computer.
• The call agent rings all phones (agents) at once or in an escalation sequence.
• You can customize the maximum number of calls allowed in the queue at any time. After which, new callers can leave a voicemail.
• You can customize the maximum wait time for customers in the queue. After which, customers can leave a voicemail.
• You can customize the music and messages played to customers while they are waiting in the queue.
• You can view call queue statistics, including average hold time, number of answered calls, and number of abandoned calls.

Integrations

IsOn24 connects to your website and favorite apps to help you automate your workflows.

• 1. IsOn24 online apps
  Appointments, Leads, and Conversations. You can embed them on your website so customers can book appointments, send messages, and fill out lead forms online. You can also share the online links via text messages or emails.
• 2. Third-party apps
  You can connect IsOn24 to third-party apps such as CRMs and Calendars in two ways:
  
  Native integrations available within IsOn24.
  Google Calendar, Square Appointments, and Jobber.
  Via Zapier to connect to thousands of apps.
  Microsoft Outlook, HubSpot, Acuity, SetMore, Zoho CRM, Pipedrive, Salesforce, and more.
  

Telephony features package

• Local phone number
• Call forwarding into IsOn24 and from IsOn24 to your phones
• Number porting
• Toll-free & vanity numbers (extra charges may apply.)
• Call recording
• Voicemail and transcriptions
• SMS texting
• Call blocking

Onboarding & Support

• All plans include onboarding and email support.
• Sprinter and Sprinter+ plans include guided onboarding via phone calls.
• Cruiser and higher plans include a dedicated specialist for onboarding and support.
• Live (Phone) support is available only for Sprinter and higher plans.