Effective: Nov 7, 2019
U.S. Visitors, Customers and Patrons Only
Samvadi does not intend on providing the Websites or Services to Visitors, Customers or Patrons residing outside the U.S. Our Customers are responsible for promptly notifying us of a Patron who resides outside the U.S. so that we can address it immediately.
No Minors under 13
Samvadi does not knowingly collect information from, or direct any of our content specifically to, children or minors under the age of 13. If we learn or have reason to suspect that a Visitor, Customer, or Patron of our Websites or Service is under the age of 13, we will promptly delete any personal information related to such minor. Our Customers are responsible for promptly notifying us of a Patron who is under the age of 13 so that we can address it immediately.
Data Subject Requests/Opt-Outs
If you are a Customer, Prospect, or otherwise interact with one of our Customers and would no longer like to be contacted by one of our Customers that use our Samvadi Service, please contact the Customer that you interact with directly. If you want to access, correct, amend, or delete data controlled by a Samvadi Customer, you should direct your query to the Samvadi Customer (the data controller).
You may request the deletion of your Samvadi account or Samvadi Service by sending a request to Privacy@Samvadi.com.
All data may be retained until you notify us that you want it be deleted by emailing us at Privacy@Samvadi.com.
Types of Information
“Personal Information” refers to:
any information that identifies an individual personally, including contact information, such as name, e-mail address, company name, address, phone number, and other information about an individual or business.
information about any transactions, both free and paid, that is entered into the Websites, and information about an individual that is available on the internet, such as from Facebook, LinkedIn, Twitter and Google, or publicly available information that we may acquire from third party service providers.
“Navigational Information”, which refers to information about an individual’s computer and an individual’s visits to the Websites such as IP address, geographical location, browser type, referral source, length of visit and pages viewed, where such information can directly or indirectly identify an individual.
“Payment Information”, which refers to information we collect and process from a Customer upon registration or subscription to the Service, including credit card numbers, billing information, phone or utility bills, or identification documents, where such information can directly or indirectly identify an individual. Payment Information is considered sensitive information. Except for this, we do not collect sensitive information from you.
What data is collected?
When a Visitor views content provided by us on our Websites, we automatically collect information about the Visitor’s computer hardware and software (“Visitor Data”). This information can include a Visitor’s IP address, browser type, domain names, internet service provider (ISP), the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, clickstream data, access times and referring website addresses. This information is used by Samvadi to provide general statistics regarding use of the Websites. For these purposes, we do link this automatically-collected data to Personal Information such as name, email address, address, and phone number.
We also collect any data voluntarily submitted by a Visitor through the Website. From time to time, we may receive Personal Information about you from third party sources including partners with which we offer co-branded services or engage in joint marketing activities, and publicly available sources such as social media websites.
With Customer’s consent, Samvadi collects the following types of Personal Information from Customer’s Patrons through a Patron’s use of the Services (“Patron Data”): Patron’s name, email address, phone number, call logs, audio recordings and transcriptions, SMS logs and SMS message content, email communications, and any other Personal Information that is transmitted to/from a Customer to/from their Patrons via the Services. Samvadi does not own or control Patron Data; Samvadi is a processor (or service provider) of Patron Data. Samvadi processes Patron Data under the direction of our Customers, and has no direct control or ownership of such Patron Data. Customers are responsible for complying with any regulations or laws that require providing notices, disclosures, and/or obtaining consents from Patrons prior to transferring Patron Data to Samvadi for processing purposes. Although Samvadi may store and have access to all Patron Data inputted into or through the Services, Samvadi only uses the Patron Data necessary to provide the Services to Customer.
How is the data used?
Our legal basis for collecting and using the personal information described below will depend on the personal information concerned and the specific context in which we collect it. However, we will normally collect personal information from you only where we have your consent to do so, where we need the personal information to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect personal information from you.
If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information). Similarly, if we collect and use your personal information in reliance on our legitimate interests (or those of any third party), we will make clear to you at the relevant time what those legitimate interests are.
We may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, we do not transfer your Personal Information to the third party.
Samvadi uses the Customer’s representative’s name, work email address, work mailing address, and work phone number for purposes of registering the Customer with a username to access the Services, and to contact the Customer for purposes of providing the Services to Customer. Samvadi uses the Customer’s telephone or utility bill, or alternatively Customer’s state or federal identification, for verification and security purposes, as well as to connect certain phone services that may be required for the Services. Samvadi collects the Customer’s credit card information in order to process payments and subscription fees for the Services. Samvadi may use aggregated, non-personally identifying information for analytics in order to improve the Services being provided to our Customers.
We do not directly use Patron Data, but our Customers use Patron Data to contact Patrons, manage Appointments and other interactions with Patrons, and market to Patrons.
How is the data shared?
We will never sell Personal Information to any third party.
We do not sell Visitor Data with third parties.
We do not sell Customer Data with third parties.
We do not sell Patron Data with third parties.
How can you opt-out?
You may request the deletion of your email address or other contact information by sending a request to Privacy@Samvadi.com.
You may request the deletion of your Samvadi account or Samvadi Service per the terms set forth in the applicable Services Agreement for Samvadi Services.
Patrons who no longer wish to be contacted by one of our Customers that use our Samvadi Service, must contact the Customer directly. If a Patron wants to access, correct, amend, or delete data controlled by a Customer, you should direct your query directly to that Customer.
The Samvadi Service
The Samvadi Services allows Customers (typically small to medium size businesses) to collaborate and communicate with its patrons, as well as to create and share marketing, sales and Customer service content with its patrons. The Customer Data added to the Samvadi Service, either by Customers or Patrons, is stored and managed on our servers or on our service providers' servers (depending on the type of information being stored). Samvadi provides the Samvadi Service to our Customers for their own Appointments, marketing, sales, and Customer service needs.
Third Party Platforms
Use of Services by Our Customers
Our Customers use the Samvadi Service to improve their communication with their patrons by automating some activities such as answering calls and sharing relevant information. They also use Samvadi Service to make other communication activities more efficient such as easily creating and sharing marketing messages. Samvadi does not control the content or the types of information that our Customers may choose to collect or manage using the Samvadi Service. That information belongs to the Customers and is used, disclosed and protected by them according to their privacy policies. Samvadi processes our Customers' information as they direct and in accordance with our agreements with our Customers, and we store it on our service providers' servers.
We use the information collected through our Samvadi Service by our Customers for the following purposes: to provide the Samvadi Service (which may include the detection, prevention and resolution of security and technical issues); to respond to Customer support requests; and otherwise to fulfill the obligations under the Samvadi Customer Terms of Service.
We have no direct relationship with individuals (i.e. patrons) who provide Personal Information to our Customers. Our Customers control and are responsible for correcting, deleting or updating information they have collected from using the Samvadi Service.
If you choose to integrate your Gmail or any other G Suite application with the Samvadi Service you may use the following integrations and allow Samvadi access to your Google user data:
Google Contacts - With the Google account owners (Samvadi Customer) explicit permission, we will import their contacts (name, email addresses) into their IsOn24 account to be used for email marketing for their business.
Google My Business - Again with the Google account owners (Samvadi Customer) explicit permission, we will use Google APIs to create new posts on behalf of the owner (Samvadi Customer) on their Business GMB account.
When you use the Samvadi Service, we automatically collect information about your computer hardware and software. This information can include your IP address, browser type, domain names, internet service provider (ISP), the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, clickstream data, access times and referring website addresses. This information is used by Samvadi for the operation of the Samvadi Service and to maintain quality of the Samvadi Service. For these purposes, we do link this automatically-collected data to Personal Information such as name, email address, address, and phone number.