Callers line up instead of hearing a busy signal. They hear tonight's specials while they wait, and your staff answer from any phone, tablet, or computer.
When the order is ready, one tap texts the caller to come pick it up.
After hours, the IsOn24 AI host answers questions, texts your online order link, and books reservations.
Your phone line takes one call. IsOn24 takes them all — 5 or 500 callers at once, every one answered on the first ring.
No busy signals, no hold button. Callers wait in line hearing your specials, and the next one rings when you hang up.
Tap once to text the caller their order is ready. It's a pickup pager on their own phone.
The AI host books, changes, and cancels reservations over the phone, 24/7, with no staff on the call. Online and text bookings land in the same calendar.
Never miss a catering or party inquiry. IsOn24 collects the event details, texts your catering menu, and alerts you to follow up.
After hours or mid-rush, callers speak their questions and IsOn24 answers just like you, then texts your online order link.
An automatic call queue, a pickup pager, and a promo channel in one.
IsOn24 automatically lines up incoming takeout calls so that you can answer all of them one by one.
No one gets put on hold mid-order. The second, third, and every following caller waits in line, listening to your promotions: tonight's specials, the catering menu, your loyalty program, or your online ordering link.
Right after you hang up the first call, your phone will automatically ring with the next waiting call. Other callers will follow in the same manner.
Tap a button and the caller gets "Your order is ready for pickup." No more "it'll be 20 minutes… ish," and no crowd waiting at the counter.
Whether you get busy every evening, or just the weekends, or only on special days, you can now be confident to serve every caller.
You can answer the waiting takeout calls from any phone, such as any landline phone at any other location, or any cell phone. Save them for the future or use them only on an ad hoc basis.
During the takeout rush, give your staff tablets or computers. The IsOn24 app shows a real-time view of the waiting calls and your staff can answer multiple calls directly from any computer or tablet.
Prefer your own staff to take orders? With IsOn24, real people take the order: no AI mistakes on custom orders, and no per-order fees.
Every unanswered call is an order that goes somewhere else.
Missed calls8 missed calls on a Friday × a $35 ticket = $280 a night, or more than $14,000 a year from Fridays alone.
The call queue keeps every caller on the line until your staff can take the order.
Customer experienceDo you like waiting? Neither do your customers. Diners get the answers they need and can book reservations anytime.
IsOn24 answers on the first ring, day and night.
Delivery appsWhen a caller gets a busy signal, they often order through a delivery app instead, and delivery apps charge 15–30% on each delivery order.
Answer every call, and those orders stay yours.
1 Example: 8 missed calls each Friday × a $35 average ticket × 52 weeks · 2 DoorDash merchant pricing: 15%, 25%, or 30% on delivery orders, by plan
Turn on the call queue for the rush and turn it off when it's quiet. No contracts, no hardware.
The weekly dinner rush. Every caller waits in line instead of hearing a busy signal.
Pizza and wings orders spike all at once. Answer them one by one from any phone.
Take every pre-order call, and text customers when their order is ready for pickup.
Party and catering inquiries pile up in December. Callers hear your holiday menu while they wait.
Reservation and takeout calls peak together. Staff can answer from tablets and cell phones.
What restaurants say about answering every call with IsOn24.
Thanks to Ison24, managing our phone system has become effortless. The AI-powered system efficiently handles customer calls, offering options for ordering, location details, and hiring information. We no longer have to deal with robocalls, saving us valuable time. Ison24 has greatly improved our operations, and we highly recommend it to any business seeking to streamline their phone communication.
To me this software feels like having a live personal secretary 24x7, that decides if I am needed, finds me anywhere I might be and then relays back my responses to my customers.
But it's actually much better because I only have to push two buttons.
The customer service is outstanding. The team is very responsive, professional and eager to make enhancements. They provide great training, and are always willing to prioritize you and your requests as long as they’re within reason. They are extremely knowledgeable about their products and always answers every single one of our questions with full details. The AI Voice System is also easy to use, customizable to your needs and has saved us a lot of time. Similarly with the reservation system. It’s a user-friendly interface and has saved us a great amount of time. The reservation system is integrated into our website and is super easy for our customers to use. This helps to streamline our process and makes it a lot more efficient for us. The software also allows us to easily reach out to our customers. We highly recommend it!
Many of our guests prefer to call our Restaurants. IsOn24 allows us to answer every phone call instantly and offer a unique guest experience even before they walk in.
My restaurant, Koriander in Belmont gets 50% more calls related to our catering business. Especially for catering, customers call us when they have time, that may not be our best time. We may be busy with guests, or we might be closed. With IsOn24, the virtual agent direct calls to messages and give some info to callers, so they are prepared when we call them back. By all means, my pleasure to have IsOn24 service in my restaurant.
We never miss any Catering or Party booking, even when I travel. My customers can reach any of my restaurant, any time or day, through Phone, Web or even Text. Thanks IsOn24.
Some customers call, some text, and some use the web plugin on your website. Your IsOn24 Call Agent answers all three, 24/7, and sends everything to the same calendar, the same inbox, and the same leads screen. No separate tools, nothing to copy over.
Want to take some calls yourself? Live calls can wait in the call queue for your team.
Call, text, or web: one Call Agent
Customers reach you by
24/7Everything lands in one place, whichever way customers reach you.
Accept reservations from phone calls, your website, and text messages, all based on your rules and availability.
Fill your calendar from phone calls, your website, and text messages.
Add special hours, booking rules, and custom fields to match your process.
Gather details such as dietary restrictions with each booking.
Offer alternate times and answer questions by text message.
Connect your current reservation app through Zapier.
Never miss a catering or event inquiry
Catering and party inquiries often come in when you're busy or closed. IsOn24 answers them right away and hands you everything you need to close the booking.
For inquiry calls and online requests, IsOn24 automatically gathers the event details and the caller’s contact information for you.
IsOn24 also shares your event or catering menu by text message and email, right after replying to the inquiry.
You receive an instant text alert so you can follow up and seal the deal.
Make notes and set up reminders for your team.
Finally, every customer conversation on one familiar screen, so nothing slips through the cracks.
All voicemails, texts, and online chats, neatly organized on one screen.
Real two-way texting from your business number, on your phone, tablet, or PC.
Customers get your texts like texts from friends, and reply the same way.
You are never far from your customers, wherever you are.
Automated chat, online reservations, qualified leads, and more.
Businesses from coast to coast count on IsOn24 to answer their calls every day.
The map shows one pin per zip code.
Start answering every call, order, and reservation today.
