https://ison24.com/care/blog/ How-to guides, setup help, and product updates for the IsOn24 AI Call Agent. en-us https://ison24.com/care/blog/free-trial-limits.html https://ison24.com/care/blog/free-trial-limits.html Tue, 14 Apr 2026 12:00:00 GMT Account & billing What you can do during the IsOn24 free trial, the trial limits on calls and text messages, and how to continue after the trial ends. https://ison24.com/care/blog/what-is-a-call-loop.html https://ison24.com/care/blog/what-is-a-call-loop.html Tue, 14 Apr 2026 12:00:00 GMT Troubleshooting What a call loop is, why calls can get forwarded back to the same number, and how to fix it with call forwarding or the call queue. https://ison24.com/care/blog/how-to-use-the-leads-system.html https://ison24.com/care/blog/how-to-use-the-leads-system.html Mon, 14 Apr 2025 12:00:00 GMT Messaging & leads Use the IsOn24 Leads system to capture, review, and follow up on leads from phone calls, text messages, and your website. https://ison24.com/care/blog/google-calendar-integration.html https://ison24.com/care/blog/google-calendar-integration.html Wed, 12 Mar 2025 12:00:00 GMT Integrations Connect IsOn24 to Google Calendar so callers book appointments by phone or text and they appear on your calendar, with no overbooking. https://ison24.com/care/blog/square-appointments-setup.html https://ison24.com/care/blog/square-appointments-setup.html Wed, 12 Mar 2025 12:00:00 GMT Integrations A quick guide to setting up Square Appointments so IsOn24 can book your services, staff, and hours over the phone and by text. https://ison24.com/care/blog/square-integration-guide.html https://ison24.com/care/blog/square-integration-guide.html Sat, 04 Jan 2025 12:00:00 GMT Integrations Everything about the IsOn24 Square integration: how to connect, how phone bookings, leads, and texts work, limits, and troubleshooting. https://ison24.com/care/blog/add-a-payment-method.html https://ison24.com/care/blog/add-a-payment-method.html Tue, 12 Nov 2024 12:00:00 GMT Account & billing Step-by-step: add a new card or update the payment method for your IsOn24 subscription from the app's billing screen. https://ison24.com/care/blog/connect-multiple-accounts-to-zapier.html https://ison24.com/care/blog/connect-multiple-accounts-to-zapier.html Sun, 10 Nov 2024 12:00:00 GMT Integrations Connect several IsOn24 accounts or locations to one Zapier account by creating a separate IsOn24 connection for each location. https://ison24.com/care/blog/reconnect-zapier.html https://ison24.com/care/blog/reconnect-zapier.html Sun, 10 Nov 2024 12:00:00 GMT Integrations Got a Zapier alert about your IsOn24 connection? Follow these steps to reconnect your IsOn24 account and get your Zaps running again. https://ison24.com/care/blog/secure-your-account.html https://ison24.com/care/blog/secure-your-account.html Thu, 17 Oct 2024 12:00:00 GMT Account & billing Keep your IsOn24 account secure: practical steps to protect your logins, phone numbers, and text messaging from unauthorized use. https://ison24.com/care/blog/add-a-business-or-location.html https://ison24.com/care/blog/add-a-business-or-location.html Wed, 16 Oct 2024 12:00:00 GMT Account & billing Add another business or location to your IsOn24 account from the app, so each location gets its own Call Agent, phone number, and settings. https://ison24.com/care/blog/audio-codes.html https://ison24.com/care/blog/audio-codes.html Wed, 07 Aug 2024 12:00:00 GMT Call experience Use IsOn24 audio codes to add silence, waiting music, ringback tones, or dial digits on the calling phone in your Call Agent's replies. https://ison24.com/care/blog/add-to-home-screen-ipad.html https://ison24.com/care/blog/add-to-home-screen-ipad.html Mon, 08 Apr 2024 12:00:00 GMT Apps & devices Bookmark the IsOn24 web app or add it to your iPad home screen so you can open your calls, messages, and leads in one tap. https://ison24.com/care/blog/automatic-call-queue.html https://ison24.com/care/blog/automatic-call-queue.html Tue, 06 Feb 2024 12:00:00 GMT Call experience Set up the IsOn24 automatic call queue to hold callers in order and ring them through to any phone, computer, or tablet, keeping your numbers private. https://ison24.com/care/blog/add-a-follow-up-question.html https://ison24.com/care/blog/add-a-follow-up-question.html Wed, 11 Oct 2023 12:00:00 GMT Call experience Watch how to add a follow-up question to your IsOn24 call experience, so the Call Agent asks callers for more details before it acts. https://ison24.com/care/blog/add-to-home-screen-iphone.html https://ison24.com/care/blog/add-to-home-screen-iphone.html Wed, 13 Sep 2023 12:00:00 GMT Apps & devices Add an IsOn24 app icon to your iPhone home screen from a text alert, so your calls, messages, and leads are one tap away. https://ison24.com/care/blog/text-messaging-best-practices.html https://ison24.com/care/blog/text-messaging-best-practices.html Thu, 31 Aug 2023 12:00:00 GMT Messaging & leads Best practices for automated text messaging with IsOn24: stay compliant, avoid spam filters, and keep customers engaged. https://ison24.com/care/blog/customize-the-call-experience.html https://ison24.com/care/blog/customize-the-call-experience.html Wed, 15 Mar 2023 12:00:00 GMT Call experience Customize how the IsOn24 AI Call Agent answers calls: greetings, main options, text backs, appointments, leads, and call forwarding. https://ison24.com/care/blog/customize-your-call-agent.html https://ison24.com/care/blog/customize-your-call-agent.html Tue, 01 Nov 2022 12:00:00 GMT Getting started Get started with your IsOn24 Call Agent: set your business details, greeting, and call options so it answers routine calls just like you. https://ison24.com/care/blog/record-custom-greetings.html https://ison24.com/care/blog/record-custom-greetings.html Tue, 01 Nov 2022 12:00:00 GMT Call experience Replace the default voice with your own: record custom greetings and phrases with a recommended free app and send them to the IsOn24 care team. https://ison24.com/care/blog/connect-to-zapier.html https://ison24.com/care/blog/connect-to-zapier.html Sat, 27 Aug 2022 12:00:00 GMT Integrations Connect IsOn24 to 2,000+ apps with Zapier. Send calls, leads, and appointments to your CRM, spreadsheets, and email with no coding. https://ison24.com/care/blog/share-your-experience.html https://ison24.com/care/blog/share-your-experience.html Wed, 10 Mar 2021 12:00:00 GMT News & updates Enjoying IsOn24? Share your experience and help other business owners by leaving us a testimonial or review. https://ison24.com/care/blog/self-serve-billing-and-payment.html https://ison24.com/care/blog/self-serve-billing-and-payment.html Tue, 13 Oct 2020 12:00:00 GMT Account & billing Manage IsOn24 billing yourself: change your payment card, view payment history, and download invoices from the app. https://ison24.com/care/blog/september-2020-newsletter.html https://ison24.com/care/blog/september-2020-newsletter.html Wed, 09 Sep 2020 12:00:00 GMT News & updates IsOn24 news from September 2020: new Call Agent features, reports, and tips to help your business answer every call. https://ison24.com/care/blog/introduction-to-reports.html https://ison24.com/care/blog/introduction-to-reports.html Tue, 25 Aug 2020 12:00:00 GMT Getting started An introduction to IsOn24 reports: see your call volume, outcomes, and trends, and use the insights to serve customers better. https://ison24.com/care/blog/may-2020-newsletter.html https://ison24.com/care/blog/may-2020-newsletter.html Tue, 19 May 2020 12:00:00 GMT News & updates IsOn24 news from May 2020: the shift to off-premise sales, new features in the works, and tips for restaurants and small businesses. https://ison24.com/care/blog/troubleshooting-the-app.html https://ison24.com/care/blog/troubleshooting-the-app.html Fri, 15 May 2020 12:00:00 GMT Troubleshooting Trouble opening the IsOn24 app on an iPhone or iPad? Check your connection, clear Safari's website data, and sign in again. https://ison24.com/care/blog/port-your-number.html https://ison24.com/care/blog/port-your-number.html Fri, 01 May 2020 12:00:00 GMT Phone numbers Move your current business phone number to IsOn24: the information we need, how porting works, and how long it takes. https://ison24.com/care/blog/april-2020-newsletter.html https://ison24.com/care/blog/april-2020-newsletter.html Thu, 16 Apr 2020 12:00:00 GMT News & updates IsOn24 news from April 2020: new takeout features, marketing tips, and product updates for businesses adapting to off-premise sales. https://ison24.com/care/blog/confirm-a-landline-number.html https://ison24.com/care/blog/confirm-a-landline-number.html Fri, 13 Mar 2020 12:00:00 GMT Phone numbers Not sure of a legacy business line's number? Call one of these automated numbers from that line and it will read the number back to you.